Thank you for choosing cryptfxpro. The following Terms and Conditions (the “Terms”) apply to any person that registers for and/or opens a cryptfxpro Account through Procryptfx.com or any associated mobile or web applications, website, or APIs.
The Terms constitute a legally binding agreement between you and cryptfxpro Payments Limited (“cryptfxpro”), a company incorporated under the laws of the United States of America's Brokers code and govern your access to and use of the cryptfxpro cryptocurrency exchange platform (the ‘‘Platform’’). For further information on cryptfxpro Payments Limited, and its operating subsidiaries, please see the [About page] on the cryptfxpro website. For the purposes of these Terms, any reference to “we” “us” “our” “cryptfxpro” and/or any similar term shall be construed as reference to cryptfxpro Payments Limited.
By registering for and opening a Innovatcerypto Account, you unconditionally accept these Terms and agree to be bound by and act in accordance with them. You also accept and agree that you are solely responsible for understanding and complying with all laws, rules, regulations and requirements of the jurisdiction in which you live that may be applicable to your use of the cryptfxpro website and/or your cryptfxpro Account, including but not limited to, those related to, taxes or foreign currency transactions.
Please read these Terms carefully before using the Platform because they affect your legal rights and obligations.
cryptfxpro may amend the Terms from time to time. You should visit the terms and conditions page on the Platform regularly to check when the Terms were last updated (as displayed at the top of this document) and to review the current Terms. We will do our best to notify you of any amendments to the Terms that we consider likely to materially affect your rights and obligations. Any such notice will be posted on the Platform, or sent to the email address associated with your cryptfxpro Account.
The continued use of your cryptfxpro Account, after any amendment to these Terms, constitutes your acceptance of the Terms, as modified by such amendment. If you do not accept the Terms, or any amendment to them, you must immediately stop using the Platform and your cryptfxpro Account.
Where any part of the Platform requires you to register in order to use it, you are obliged to provide accurate and complete registration information. It is your responsibility to update and maintain any changes to that information by altering your details as appropriate.
The Platform shall allow you access to use registration areas of the Platform on the basis that:
By opening a cryptfxpro Account, you expressly warrant and represent that:
We retain the absolute right to prevent you from accessing the Platform, without prejudice to any of our accrued rights, where the Platform, at our sole discretion, consider that you have, or are contravening the Terms.
By opening a cryptfxpro Account you accept and agree that cryptfxpro may, without further notice and in its sole discretion, terminate, suspend or restrict the account of any customer who uses, or who we reasonably suspect may be using, the Platform or any cryptfxpro Account in a manner that is inconsistent with the letter or spirit of these Terms.
Before using the Platform, you should ensure that you understand the risks involved in buying, selling or trading digital currencies. Digital currency markets are volatile and prices can fluctuate significantly, which could result in sudden and significant increases or decreases in the value of your assets. This market volatility and other risks involved in buying, selling or trading digital currencies are explained on the risk warning page of the cryptfxpro website. There may be additional risks not identified in these Terms or in the risk warning page.
You should carefully assess whether your financial situation and risk tolerance is suitable for buying, selling or trading digital currency. You accept and agree that you are solely responsible for any decision to buy, sell, trade or otherwise hold or deal with digital currency
cryptfxpro implements and maintains the highest standards of Know Your Customer (“KYC”) processes and controls as part of our commitment to combating fraud and assisting in the prevention of money laundering and terrorist financing. While our industry is largely unregulated, cryptfxpro voluntarily adheres to local and international compliance standards in relation to customer due diligence, as explained on the Compliance page of the cryptfxpro website.
To ensure we meet these standards, our customers are required to provide certain personal details and documents when opening a cryptfxpro Account (“Identity Verification”). The nature and extent of the Identity Verification required will depend upon which of our supported countries you are resident in, and the deposit and withdrawal limits that you wish to apply to your cryptfxpro Account. In certain circumstances, cryptfxpro may also perform enhanced due diligence (“EDD”) procedures in relation to your cryptfxpro Account. You accept and agree that you will remain subject to such procedures at all times.
cryptfxpro reserves the right to, at any time:
You accept and agree that there may be delays in accessing your cryptfxpro Account, or in carrying out transactions through your cryptfxpro Account, while we undertake any Identity Verification and/or EDD procedures.
Retention of information. cryptfxpro is required to retain certain information and documentation obtained as part of the Identity Verification and EDD procedures. These requirements apply even when you have terminated your relationship with cryptfxpro. We reserve the right to keep such information and documentation for the required period and you accept and agree that information and documentation you provide to cryptfxpro may be retained by us, including following the closure of your cryptfxpro Account.
The cryptfxpro Wallet allows you to send, receive and store digital currency (together, “cryptfxpro Wallet Transactions”).
Supported Digital Currencies. The cryptfxpro Wallet is only available in relation to the digital currencies that cryptfxpro, in its sole discretion, decides to support (“Supported Digital Currency” or “Supported Digital Currencies”). The Supported Digital Currencies may change from time to time. Under no circumstances should you attempt to carry out a cryptfxpro Wallet Transaction in relation to a digital currency other than a Supported Digital Currency. In particular, but without limiting the generality of the foregoing, you accept and agree that you will have no access, entitlement or claim:
Information about the Supported Digital Currencies can be found on the Fees and Features page of the cryptfxpro website.
Local Currency in your cryptfxpro Wallet. Local Currency deposited into your cryptfxpro Wallet is solely for (1) the purchase of Supported Digital Currencies and/or (2) Withdrawal to an approved bank account (see Withdrawals). In certain countries we may also allow you to purchase specific goods and/or services from selected third parties using your Local Currency balance (for example, Airtime in South Africa). You accept and agree that any such purchase will be subject to these Terms.
Proceeds from the sale of Supported Digital Currencies will be credited to your Local Currency cryptfxpro Wallet, less any applicable fees (as explained in Fees, and on the Fees and Features page of the cryptfxpro website). cryptfxpro does not pay interest on Local Currency or Supported Digital Currency balances held in your cryptfxpro Wallet.
Transaction instructions. cryptfxpro will process cryptfxpro Wallet Transactions according to your instructions. You accept and agree that Innoavtecrypto does not:
Receiving digital currency. You may receive Supported Digital Currency into your cryptfxpro Wallet by providing the sender with a receive address generated in your cryptfxpro Wallet. Your cryptfxpro Wallet will only be credited with Supported Digital Currency sent to a receive address generated through your Innovatcrypto Wallet and associated with that Supported Digital Currency. For example, your cryptfxpro Wallet will be credited with ETH when it is sent to an ETH receive address generated through your Innovatcrypto Wallet.
Funds received in error. In the event you know, suspect, or should reasonably know or suspect, that any Local Currency or digital currency has been credited to your cryptfxpro Wallet (or to any bank account) in error, you must immediately notify cryptfxpro of the error by submitting a ticket through the cryptfxpro Help Centre. You accept and agree that you have no claim or entitlement to any Local Currency or digital currency received in error, and must immediately return such funds in accordance with the instructions received from cryptfxpro.
Where your identity has been verified, you may deposit Local Currency into your cryptfxpro Wallet by depositing funds into a cryptfxpro bank account (a “Deposit”).
Details of the cryptfxpro bank account into which you must make the Deposit will be provided to you by cryptfxpro, and any such bank account will be held and operated by a cryptfxpro operating entity in your country or region (for more information on these entities, see the Company Information page on the cryptfxpro website). You accept and agree that any information you provide to cryptfxpro may be shared with such local entity, which will process Local Currency transactions in accordance with cryptfxpro’s instructions.
The payment methods by which you may Deposit Local Currency will depend upon the country you are in, and are set out on the Fees and Features page of the cryptfxpro website (for the purposes of these Terms, the “Supported Deposit Methods”). Where you have made a Deposit using a Supported Deposit Method, and have adhered to the Deposit Requirements (explained below), your Deposit will be allocated to your cryptfxpro Wallet.
Due to legal and operational constraints, you must strictly adhere to the following Deposit requirements (the “Deposit Requirements”):
You agree to abide by the Deposit Requirements and agree and accept that failure to do so may cause delay in or failure of any Deposit reflecting in your cryptfxpro Wallet, and/or restriction, suspension or termination of your cryptfxpro Account.
Allocation of deposits. When you request to make a Deposit through your cryptfxpro Wallet, you will be provided with a Reference Number or Unique Deposit Amount. To permit timely and successful allocation of a Deposit to your cryptfxpro Wallet, you must use the Reference Number or Unique Deposit Amount when you make an online bank transfer or use any other Supported Deposit Method. cryptfxpro will not be responsible for any delay in or non-allocation of Deposits to your cryptfxpro Wallet where you fail to specify the required Reference Number or Unique Deposit Amount.
Deposits may take time to reflect in your cryptfxpro Wallet due to bank processing times, operational processes, and/or failure by you to adhere to the Deposit Requirements. Under no circumstances will cryptfxpro have any liability to you in relation to any delay in or failure of a Deposit reflecting in your cryptfxpro Wallet.
cryptfxpro will make all reasonable efforts to allocate Deposits that do not meet the Deposit Requirements. However, any Deposits less than the Minimum Unallocated Deposit Amount that cannot be allocated within a one month period will be retained by cryptfxpro and you accept and agree that you shall have no further claim or entitlement to such funds. The Minimum Unallocated Deposit Amount shall until otherwise determined by cryptfxpro be USD10.00 or the equivalent in your Local Currency.
Where you have added your local bank account details to your cryptfxpro Account, you may withdraw funds from your cryptfxpro Wallet to your bank account (a “Withdrawal”). cryptfxpro will process Withdrawals in accordance with your instructions. You are solely responsible for ensuring that any Withdrawal instructions provided to cryptfxpro, including the relevant bank account number, are complete and correct and you accept and agree that under no circumstances will cryptfxpro be under any obligation to reverse or amend any Withdrawal.
cryptfxpro will make all reasonable efforts to process Withdrawals each business day, in accordance with the Deposit and Withdrawal Schedule on the cryptfxpro website, but you accept and agree that cryptfxpro provides no guarantee in relation to the Withdrawal processing period.
Withdrawals to the bank account of any third party are expressly prohibited. You agree not to make, or attempt to make, any Withdrawal of funds from your cryptfxpro Wallet to the bank account of a third party and accept that any such Withdrawal may be refused and/or result in the restriction, suspension or termination of your cryptfxpro Account.
The fees applicable to transactions undertaken on the Platform can be viewed on the Fees and Features page of the cryptfxpro website. cryptfxpro reserves the right to change our fees at any time and will update the Fees and Features page accordingly. In certain circumstances, and at our sole discretion, cryptfxpro may notify selected customers of a specific fee change, where we consider a change to be of particular relevance to such customers.
Send and Receive fees. You may be charged a fee to send Supported Digital Currency from your cryptfxpro Wallet and/or to receive Supported Digital Currency into your cryptfxpro Wallet. Fees will apply where Supported Digital Currency is sent to or received from a Supported Digital Currency address (e.g. a Bitcoin address); no fees will apply where Supported Digital Currency is sent to or received from a mobile telephone number or email address. Please see the Fees and Features page of the cryptfxpro website for further information on send and receive fees.
Deposit and Withdrawal fees. All Withdrawals from your cryptfxpro Wallet will incur a fee. Such fees differ by country and are set out on the Fees and Features page of the cryptfxpro website. Some Deposits made using a Supported Deposit Method may incur a fee, as set out on the Fees and Features page, and cash Deposits may incur a Cash Deposit Penalty (see Deposits). Such fees will be displayed in your transaction history upon completion of the transaction.
Instant Buy and Sell fees. The quoted exchange rate in relation to any buy or sell order placed using the Instant Buy and Sell service will include an amount to reflect cryptfxpro’s facilitation of the relevant trade, the percentage of which will vary with market conditions (see Instant Buy or Sell).
Trade fees. cryptfxpro applies a [Maker / Taker fee structure] for customers using the Platform, which is explained in the cryptfxpro Help Centre. Please consult the Fees and Features page of the cryptfxpro website for further information on applicable Maker and Taker fees. cryptfxpro will, at the time of any transaction on the Platform, notify you of any fees that will apply to the transaction. By proceeding with any transaction, you accept and agree to the applicable fees. Such fees will also be displayed in your transaction history upon completion of the transaction.
cryptfxpro takes security very seriously and the measures we have in place to protect your cryptfxpro Account are explained on the Security page of the cryptfxpro website. However, you are solely responsible for:
Failure to take the above measures, and any other security measures available to you, may result in unauthorised access to your cryptfxpro Account and the loss or theft of any digital currency and/or Local Currency balances held in your cryptfxpro Wallet or any linked bank account(s). cryptfxpro shall have no liability to you for or in connection with any unauthorised access to your cryptfxpro Account, where such unauthorised access was due to no fault of cryptfxpro, and/or any failure by you to act upon any notice or alert that we send to you.
The security of your cryptfxpro Account may be compromised, or interruption caused to it, by phishing, spoofing or other attack, computer viruses, spyware, scareware, Trojan horses, worms or other malware that may affect your computer or other equipment. cryptfxpro strongly recommends that you regularly use reputable virus screening and prevention software and remain alert to the fact that SMS, email services and search engines are vulnerable to spoofing and phishing attacks.
Care should be taken in reviewing messages purporting to originate from cryptfxpro and, should you have any uncertainty regarding the authenticity of any communication, you should log in to your cryptfxpro Account through the cryptfxpro website (specifically, https:// www.Procryptfx.com, and not any other domain name or website purporting to be, or to be related to, cryptfxpro) to review any transactions or required actions.
To the maximum extent permitted by applicable law, you accept and agree that you have full responsibility for all activity that occurs in or through your cryptfxpro Account and accept all risks of any unauthorised or authorised access to your cryptfxpro Account.
Private keys. cryptfxpro securely stores all Supported Digital Currency private keys (“Private Keys”) associated with any cryptfxpro Account. You accept and agree that cryptfxpro shall retain full ownership and control of the Private Keys associated with your cryptfxpro Account and that you shall have no control of, access to, or the ability to use, such Private Keys. For example, but without limiting the generality of the foregoing, cryptfxpro will not:
While we will do everything we can to provide continuous operations, cryptfxpro does not provide any warranty in relation to the availability of the Platform or your cryptfxpro Account. Without limiting the generality of the foregoing, we do not guarantee continuous access to the Platform or your cryptfxpro Account and make no representation that the Platform, cryptfxpro API, your cryptfxpro Account and/or any products or services offered therein will be available without interruption; or that there will be no delays, failures, errors, omissions or loss of transmitted information.
When you use your cryptfxpro Account to send or receive digital currency, the transaction must be confirmed and recorded in the public ledger associated with the relevant digital currency network (e.g. the Bitcoin network or the Ethereum network). That digital currency network is solely responsible for verifying and confirming any such transactions. cryptfxpro cannot confirm, cancel or reverse transactions on a digital currency network, other than confirming to you that the network has completed the transaction. You accept and agree that:
Network protocols and operating rules. The underlying software protocols that govern the operation of the Supported Digital Currencies are open source. Accordingly, anyone can use, copy, modify, and distribute them and cryptfxpro has no ownership of or control over these protocols. By using the Platform, you accept and agree that:
Each of the following constitutes an "Event of Default":
If an Event of Default occurs in relation to your cryptfxpro Account with us or in relation to any account(s) held by you with an Associated Company of ours, we may, at our absolute discretion, at any time and without prior notice:
Neither we nor our directors, officers, employees or agents shall be liable for any losses, damages, costs or expenses incurred or suffered by you under these Terms unless arising directly from our or their respective gross negligence, wilful default or fraud. In no circumstances shall we have any liability for consequential loss or special damage.
We shall not be liable for any partial or non-performance of our obligations hereunder by reason of any cause beyond our reasonable control, including without limitation any breakdown, theft, destruction, malfunction or failure of transmission, communication or computer facilities, industrial action, acts and regulations of any governmental or supra national bodies or authorities or the failure of any relevant third party, intermediate broker, agent or principal of ourselves, custodian, sub-custodian, dealer, exchange, clearing house or regulatory or self-regulatory organisation, for any reason, to perform its obligations.
You will make all your own decision to access and/or use our Platform or to enter into or execute any Transaction and/or Contract. You acknowledge and agree that our Platform does not and will not serve as the primary basis for any of your investment decisions concerning your cryptfxpro Account. You are solely responsible for any investment or trading decisions you make with respect to products identified on our Platform and neither we, nor our directors, officers, shareholders, partners, members employees, agents, service providers, legal representatives and/or Affiliates (together our ‘Associates’) shall be responsible for determining whether any Transaction you enter into is suitable, appropriate or advisable. Neither we, nor our Associates are and will be, by virtue of providing the Platform, an advisor or fiduciary for you or any Authorized Person.
We shall have no obligation to contact you to advise upon appropriate action in light of changes in market conditions (including, without limitation, Market Disruptions) or otherwise. You acknowledge that the Market in fixed income securities is highly speculative and volatile and that, following execution of any transaction, you are solely responsible for making and maintaining contact with us and for monitoring open positions and ensuring that any further instructions are given on a timely basis. In the event of any failure to do so, we can give no assurance that it will be possible for us to contact you and we accept no liability for loss alleged to be suffered as a result of any failure by you to do so. Without limitation, neither we, nor our Associates accept any liability by reason of any delay or change in market conditions before any particular Transaction is effected.
In no event will any liability of cryptfxpro, its operating entities or any other affiliates (including their respective directors, members, employees or agents) arising in relation to your use of the Platform or your cryptfxpro Account, exceed (in aggregate) the fees earned by cryptfxpro in connection with your use of your cryptfxpro Account in the one month period immediately preceding the event giving rise to the claim for liability
Without limitation, neither we nor any of our Associates shall be liable for any loss arising from any act or omission of any Agent, Broker, Authorized Person or other third party who performs services for you.
You represent and warrant to us, and agree that each such representation and warranty is deemed repeated each time you open or close a Transaction by reference to the circumstances prevailing at such time, that:
You agree that you shall not take any action or enter into any course of conduct which would breach Applicable Regulations and/or will or may alter, distort or manipulate the relevant Underlying Market in relation to any Transaction contemplated by this Terms.
You shall not unlawfully access or attempt to gain access, reverse engineer or otherwise circumvent any security measures that we have applied to our Platform and/or computer system(s). If, at our sole discretion, we were to determine that you are in breach of this clause, we reserve the right to take all action as we see fit, including, without limitation, completely blocking your access to our Platform, blocking and/or revoking your Access Codes and/or terminating your cryptfxpro Account. Under these circumstances, we reserve the right to seize any profits and/or revenues generated directly or indirectly by exercising any such prohibit trading activity and we shall be entitled to inform any interested third parties of your breach of this clause; we have, and will continue to develop any tools necessary to identify fraudulent and/or unlawful access and use of our Platform.
We shall have no obligation to contact you to advise upon appropriate action in light of changes in market conditions (including, without limitation, Market Disruptions) or otherwise. You acknowledge that the trades on the over-the-counter market in leveraged financial instruments is highly speculative and volatile and that, following execution of any Transaction, you are solely responsible for making and maintaining contact with us and for monitoring your open positions and ensuring that any further instructions are given on a timely basis. In the event of any failure to do so, we can give no assurance that it will be possible for us to contact you and we accept no liability for loss alleged to be suffered as a result of any failure by you to do so.
Without prejudice to any other provisions of this Terms, you agree to indemnify us and hold us, our Affiliates and any of our Associates, harmless from and against any and all liabilities, losses, damages, costs and expenses, including, without limitation, legal fees and expenses incurred in connection with and/or directly or indirectly related with, any fraudulent and/or unlawful access and use by you of our Platform and/or the prevention and/or remediation thereof, provided that any such liabilities, losses, damages, costs and expenses would not have not arisen, but for our gross negligence, fraud or wilful default.
The Company may allow you to manage more than one trading accounts on its Platform. Such offering is only available for the management of more than one trading accounts belonging to you. You hereby represent, warrant, and agree that you will not use this facility to manage trading accounts not belonging to you without obtaining the Company’s prior written consent.
You acknowledge that by opening an account with us and opening or closing Transactions, you will be providing us with personal information within the meaning of the NITDA Draft Guidelines of 2017. You consent to us processing all such information for the purposes of performing the contract and administering the relationship between you and us. You consent to our disclosing such information:
You authorise us, or our agents acting on our behalf, to carry out such credit and identity checks as we may deem necessary or desirable, including requesting a reference from your bank from time to time and you agree to assist us, where necessary, in obtaining such a reference.
You authorise us or our Associated Companies or any Trading Partner to telephone or otherwise contact you at any reasonable time in order to discuss any aspect of our business or of our Associated Companies’ business or of our Trading Partner’s business. If you do not wish us or our Associated Companies or our Trading Partners to so contact you for any direct marketing activities, you must inform us in writing.
You may close your cryptfxpro Account by submitting a closure request via the Help Centre. cryptfxpro will action such requests once (i) the sum of all Local Currency and digital currency balances in your cryptfxpro Wallet(s) is below the Minimum Closure Amount; and (ii) no transactions have taken place in your cryptfxpro Account for a period of at least 30 days. Such requirements are designed to protect you from loss and cryptfxpro will not action a closure request until they are satisfied. You accept and acknowledge that, once your cryptfxpro Account is closed:
you will have no further access to it;
Under no circumstances does any information contained on the Platform, or provided to you through your cryptfxpro Account or by any employee, agent or affiliate of cryptfxpro, constitute financial, investment or other professional advice.
You are solely responsible for any decision to store, buy or sell digital currency, and such decision should take into account your risk tolerance and financial circumstances. For more information on the risks involved, see Risks and the Risk Warning on the cryptfxpro website. You should consult your legal or tax professional in relation to your specific situation.
You are solely responsible for determining whether, and to what extent, any taxes apply to any transactions you carry out through your cryptfxpro Account, and for withholding, collecting, reporting and remitting the correct amounts of tax to the appropriate tax authorities.
You must not use your cryptfxpro Account to undertake any of the activities or categories of activity set out in this section (each a “Prohibited Activity”):
abusive activity, including but not limited to:
By opening a cryptfxpro Account, you confirm that you will not use your account to undertake any of the above-listed Prohibited Activities or any similar or related activity.
Activities subject to the prior written approval of cryptfxpro. Unless you have obtained the prior written approval of cryptfxpro, you accept and agree that you will not use your cryptfxpro Account to conduct or operate any of the following business activities or categories of activity:
We reserve the right to restrict, suspend or terminate your cryptfxpro Account if we suspect, in our sole discretion, that you are using, or have used, your cryptfxpro Account in association with any of the activities listed above, or any similar or related activity, without having obtained the prior written approval of cryptfxpro.
The Platform, your cryptfxpro Account and any related products or services are offered on a strictly “as-is” and “where-available” basis and cryptfxpro expressly disclaims, and you waive, all warranties of any kind, whether express or implied. Without limiting the generality of the foregoing, the Platform, your cryptfxpro Account, and any related products or services are offered without any warranty as to merchantability or fitness for any particular purpose.
Some jurisdictions do not allow the disclaimer of implied terms in consumer contracts, so some or all of the disclaimers in this section may not apply to you.
In no event shall cryptfxpro, its operating entities or any other affiliates (including their respective directors, members, employees or agents) be liable to you for any direct, indirect, special, consequential, exemplary or punitive damages or any other damages of any kind, including but not limited to loss of profit, loss of revenue, loss of business, loss of opportunity, loss of data, whether in contract, tort or otherwise, arising out of or in any way connected with your use of, inability to use, or unavailability of the Platform and/ or your cryptfxpro Account, including without limitation any damages caused by or resulting from any reliance upon any information received from cryptfxpro, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from a force majeure event, communications failure, theft, destruction or unauthorised access to cryptfxpro’s records, programmes or services.
In no event will any liability of cryptfxpro, its operating entities or any other affiliates (including their respective directors, members, employees or agents) arising in relation to your use of the Platform or your cryptfxpro Account, exceed (in aggregate) the fees earned by cryptfxpro in connection with your use of your cryptfxpro Account in the six month period immediately preceding the event giving rise to the claim for liability.
The above limitations of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction. Because some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages, some of the limitations in this section may not apply to you.
cryptfxpro will not be liable for any loss resulting from your use of the Platform, including, but not limited to, failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, unauthorized access, the malfunction of electronic or mechanical equipment, personal computer and any lines thereto, theft, operator errors, or due to any "force majeure" (e.g., severe weather, earthquake, flood, fire or other acts of God), and strikes or other labour problems, or to any other cause beyond the reasonable control of cryptfxpro.
You may close your cryptfxpro Account by submitting a closure request via the Help Centre. cryptfxpro will action such requests once (i) all sums in your cryptfxpro Account is below the Minimum Closure Amount; and (ii) no transactions have taken place in your cryptfxpro Account for a period of at least 30 days. Such requirements are designed to protect you from loss and cryptfxpro will not action a closure request until they are satisfied.
You accept and acknowledge that, once your cryptfxpro Account is closed:
If at the date of closure of your cryptfxpro Account any fund remains in your cryptfxpro Account (i.e. funds amounting to less than the Minimum Closure Amount), you accept and agree that cryptfxpro shall retain such funds and that you shall have no further claim to them. The Minimum Closure Amount shall be USD5.00 or the equivalent in your Local Currency.
You accept and agree that cryptfxpro shall not be liable to you or any third party in relation to the closure of your cryptfxpro Account, the termination of access to your cryptfxpro Account, or for the deletion of your information or cryptfxpro Account data.
cryptfxpro reserves the right to restrict, suspend or terminate your cryptfxpro Account where:
cryptfxpro will make all reasonable efforts to provide you with notice of any decision to restrict, suspend or terminate your cryptfxpro Account, unless we are prevented from doing so by any legal or regulatory process or requirement, or where doing so may compromise cryptfxpro’s security and/or risk management procedures. You accept and agree that cryptfxpro is under no obligation to disclose to you the fact of or reason for any decision to restrict, suspend or terminate your cryptfxpro Account, and shall have no liability to you in connection with the restriction, suspension or termination of your cryptfxpro Account.
Upon termination of your cryptfxpro Account, all amounts payable by you to us will become immediately due and payable including (but without limitation):
On termination, we shall complete all Transactions and/or Contracts that are already entered into or under execution and these Terms and Conditions shall continue to bind both parties in relation to such Transactions and/or Contracts. We shall be entitled to deduct all amounts due to us before transferring any credit balances to you and we shall be entitled to postpone such transfer until any and all Transactions and/or Contracts between you and us are closed. Furthermore, we shall be entitled to require you to pay any charges incurred in transferring your investments.
In the event that you involve us, directly or indirectly, in any type of fraud, we reserve the right, at our sole discretion and without prejudice to any other rights we may have under this Terms, to reverse all previous Transactions and/or Contracts, which would or could place our interests and/or any of our (other) clients’ interests at risk.
All queries and complaint should be raised with our customer support department through the support page on the platform.
Without prejudice to any of our other rights to close a Transaction under this Terms, in any case where we are in dispute with you in respect of a Transaction or alleged Transaction or any communication relating to a Transaction, we may, at our absolute discretion and without notice, close any such Transaction or alleged Transaction, where we reasonably believe such action to be desirable for the purpose of limiting the maximum amount involved in the dispute, and we will not be under any obligation to you in connection with any subsequent movement in the level of the Transaction concerned.
This Terms and each Transaction entered into with you is in all respects governed by United States Laws and the courts will have non-exclusive jurisdiction to settle any disputes that may arise in relation thereto.